Apologies for the inconvenience!
If you suspect a manufacturing defect in your product or if it arrived damaged in the box, please contact us at orders@carrybota.com within 20 days of receiving your shipment. We will guide you through a simple form to gather more information and request photos of the reported damage.
Our team at Bota will thoroughly assess each case. If we determine that a replacement is necessary, we retain the discretion to replace either the entire product or only the affected part. Rest assured, we will cover the shipping costs for returning defective or incorrect items. In certain instances, we may request that the product be sent to our office for additional evaluation to verify your claim. If this occurs, we will provide a shipping label, and we will also cover the shipping expenses for any replacement parts.
After assessing the issue, we will work with you to make it right!