FAQ
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This is a working list of some of the questions we've been asked in the past. If you don't see your question here, feel free to shoot us an email at hello@bota.com
FAQ
Product Information and Product Care
What is Bota?
BOTA electric tea bottle is a portable and convenient device/ tea kettle that simplifies tea brewing. With temperature control settings and compatibility with both loose-leaf tea and tea bags, it offers a seamless brewing experience. The bottle's design eliminates the need for extra tools or accessories, allowing you to enjoy a perfect cup of tea on the go. It promotes sustainability by reducing waste from disposable containers and tea bags. Wherever you are, BOTA electric tea bottle lets you enjoy high quality tea with ease and precision.
What kind of teas my Bota can brew/steep?
BOTA electric tea bottle can brew anytype of tea, accommodating different types and flavors. You can use it to steep and enjoy various types of tea, including but not limited to:
- 1. Black tea: Such as Assam, Darjeeling, Earl Grey, English Breakfast, or Lapsang Souchong.
- 2. Green tea: Like Sencha, Matcha, Jasmine, Gunpowder, or Dragon Well.
- 3. White tea: Including Silver Needle, White Peony, or Bai Mu Dan.
- 4. Oolong tea: Such as Tie Guan Yin, Dong Ding, Pouchong, or Phoenix Dan Cong.
- 5. Herbal tea: Like Chamomile, Peppermint, Rooibos, Hibiscus, or Lemon Ginger.
- 6. Pu-erh tea: Including Raw Pu-erh and Ripe Pu-erh varieties.
The temperature control settings of BOTA allow you to adjust the brewing temperature based on the specific requirements of each type of tea, ensuring optimal flavor and extraction. You have the flexibility to explore and enjoy a wide range of teas using your BOTA electric tea bottle.
How many cups of tea bota can make in a single brew?
BOTA is a compact tea-sized bottle that can brew two small cups or one large cup of tea in a single cycle, taking approximately 4 minutes. The bottle has a capacity of 300mL or 10.2 Oz, making it perfect for enjoying your favorite tea on the go or in the comfort of your own home.
How long does the Bota Bottle keep my tea hot or cold?
The double stainless steel wall, vacuum-insulated Bota Bottle will keep beverages Hot or cold for upto 12 hours.
Will my Bota fit into my car cup holder?
The Bota Bottle fits into most cars’ cup holders.
What are the main components of Bota?
- ● A temperature controled tea bottle
- ● A steeping/brewing chamber
- ● Bottle Lid
- ● A power cord
What does a bota gift pack contains?
- ● A Bota Tea Bottle Gift Pack
- ● Immune ( Green/Jasmine/Peach) Premium Loose Leaf Tea Pack
- ● Sooth (Chamomile/Mint/Lemon) Premium Loose Tea Pack
- ● Biodegradable Cleaning Brush (sisal)
What materials are used in the Bota Bottle and Cup?
- ● High quality metal coating
- ● 304 stainless steel outer and inner layer
- ● Silicon Ring at the bottom of the bottle
What are the dimensions and weight of Bota?
- ● Dimensions: 2.88 X 2.88 X10 inches
- ● Weight: 0.98 lbs
How big is the kettle of Bota?
10.2 Oz. or 300 mL.
In what colors does my Bota come?
Colors:
Pearl White
Frosted Green
Apricot Bliss
How does my Bota work?
- 1. Fill up the water tank.
- 2. Add your ingredients into the glass tea chamber (tea loose leaves, tea bags, fresh chai ingredients, or matcha).
- 3. Select one of the automated brew modes and recipes using the touch screen or mobile app.
- 4. Watch the water move into the glass tea chamber as it boils with your tea.
- 5. Enjoy!
Not yet ready to drink? Bota’s state-of-the-art kettle will keep your tea warm for over 2 hours.
How does my Bota prepare Chai or other milk based tea like Matcha?
BOTA is designed to warm milk at 122°F (50°C), making it not suitable for preparing Chai. However, we're excited to share that we're currently developing another product tailored specifically for milk-based teas like Chai. Stay tuned for updates on our upcoming release!
Can Bota be used to just heat up water?
Absolutely! BOTA can effortlessly heat your water to temperatures ranging from 100°C to 212°F, providing you with the ideal temperature for any type of hot water needs.
How do I clean my Bota?
To clean your BOTA, use warm soapy water and the included organic brush to carefully clean the inside of the bottle and tea chambers. We recommend completely disassembling the components to clean all aspects of the bottle. Rinse thoroughly. Do not submerge entirely in water or put in dishwasher since the bottom of the bottle contains an electronic heating element.
Can I put my Bota Bottle and Cup into the dishwasher?
Due to its electronic components, it is not recommended to place BOTA in the dishwasher. However, cleaning BOTA is a breeze with the included organic brush. In just a few seconds, you can easily clean and maintain the bottle's hygiene for your next delightful tea brewing session.
Can I put my Bota Bottle into the microwave?
It is not safe to put your Bota Bottle into the microwave.
Can I put my Bota Bottle into the freezer?
To maintain the optimal performance of your BOTA Bottle, we advise against freezing it. The insulation of the bottle is designed for temperature retention rather than freezing. For chilled water, we recommend adding ice cubes through the wide mouth opening, allowing you to enjoy refreshing cold water whenever you desire.
FAQ
Orders and Shipping
How do I find my order number?
Kindly review the order confirmation email you received promptly after making your purchase. The subject line of the email contains the order number, formatted as BT-123. If you are unable to locate the email, please check your Spam and Promotions folders to ensure its visibility.
How much is shipping?
We provide complimentary UPS Ground shipping within the United States (excluding Alaska, Hawaii, Puerto Rico, other U.S. Territories, and military addresses) for retail orders over $75.
International orders are shipped using carefully selected carriers optimized for efficient delivery. Shipping rates and available options will be calculated during the checkout process.
How long will shipping take?
U.S. orders: Once your order has been fulfilled and shipped, in most cases you should receive your order within 7 to 10 business days from its ship date. For shipments to Alaska, Hawaii, Military, and U.S. Territory addresses, you should receive your order within 10 to 15 business days from its ship date.
International orders: Once your order has been fulfilled and shipped, we estimate you will receive your order within 10-15 business days of its ship date. Shipping times vary by country and cannot be determined until the order is placed.
Can I expedite my order?
Currently, we regret to inform you that expedited shipping is not available. However, we are actively working on implementing this feature and anticipate offering it in the near future.
What happens if my package is lost or stolen?
In the event of a lost or stolen package, please reach out to the carrier directly as they will be your primary point of contact. Once we have handed off your package to the carrier, they assume responsibility for any delays or issues, including package theft. To determine which carrier is handling your package, you can refer to your order confirmation email or Aftership email. Please note that we are unable to replace or refund orders marked as delivered by our delivery partners in cases of loss or theft.
Where do you ship?
At present, our shipping services cover the United States, Canada, and Mexico. If you reside outside of these countries and are interested in acquiring the Bota Bottle, we encourage you to sign up for our newsletter. By doing so, you will receive timely updates regarding our plans to expand shipping to your country.
How do you package your products?
The majority of our packaging is crafted from recycled cardboard, ensuring its recyclability. We are committed to minimizing the use of plastic in our packaging and make every effort to avoid its usage whenever possible.
FAQ
Returns
What is your return policy for website orders?
US Returns: If you purchased a product directly from carrybota.com and would like to return it, you have 10 days after receiving your item to request a return. Returned items must be unused and in their original packaging. Bota does not accept returns on accessories. To complete your return or exchange, we require a receipt or proof of purchase. Email orders@carrybota.com with the subject 'Return' to initiate your return request.
Do you take exchanges?
For U.S. Orders: If your order has been shipped, to be eligible for an exchange, your item must be unused and in the original packaging, and your request placed within 15 days of receiving your order. We will approve or reject your request for an exchange
solely at our discretion.
To get started on an exchange, send us an email at orders@carryBota.com. Please add your order confirmation number and the word "Exchange" in the subject line.
International Orders: We do not accept international returns for exchanges.
I think my items arrived damaged! What do I do?
Apologies for the inconvenience!
If you suspect a manufacturing defect in your product or if it arrived damaged in the box, please contact us at orders@carrybota.com within 20 days of receiving your shipment. We will guide you through a simple form to gather more information and request photos of the reported damage.
Our team at Bota will thoroughly assess each case. If we determine that a replacement is necessary, we retain the discretion to replace either the entire product or only the affected part. Rest assured, we will cover the shipping costs for returning defective or incorrect items. In certain instances, we may request that the product be sent to our office for additional evaluation to verify your claim. If this occurs, we will provide a shipping label, and we will also cover the shipping expenses for any replacement parts.
After assessing the issue, we will work with you to make it right!
I just ordered, but picked the wrong color. What should I do?
Upon receiving an order, we promptly work to fulfill and ship it within 48 hours. If you need to change the color of your item and it has been less than 48 hours since you placed the order, kindly reach out to us at orders@carryBota.com with the subject line containing the word 'Color'. We will make every effort to accommodate your request.
Please bear in mind that once an order has been forwarded for fulfillment, it may not always be possible to make changes. However, if the order has not yet been dispatched, we will gladly assist you.
In the event that your order has already been shipped, you have a 10-day window from the date of receiving your package to request an exchange by contacting us at orders@carryBota.com. Please ensure that you keep the original packaging intact and refrain from using the bottle. Upon approval of your returned items, you will receive store credit which can be utilized to select another color of your choice. To initiate your exchange, please email orders@carryBota.com with the subject line "Exchange".
FAQ
Mission
What is your mission?
Bota is all about making your tea experiences effortlessly awesome, no matter where life takes you. Our mission is to create smartly crafted products that perfectly fit your on-the-go lifestyle.
We’re here to empower people to protect the planet while using our business to create a climate-positive future.
What does it mean to be Climate Positive?
Let’s start by explaining Carbon Neutrality. Being Carbon Neutral means that you offset as many emissions as you emit, leading to a net zero.
Being climate neutral is great, but we take our commitment to the planet a step further by being Climate Positive. In addition to offsetting our carbon emissions, we remove 100 plastic bottles from the ocean and plant one tree for each Bota Bottle and Cup. Check out our Climate+ page for more information.
How do you calculate and offset your footprint?
We track and collect data on everything from the usage of electricity at our offices to the purchases we make and the manufacturing of our products. We use the GHG Protocol, a comprehensive standard that breaks up a company’s footprint into Scope 1, 2 & 3 emissions.
What is carbon neutral shipping?
Through our certified partner, Climate Neutral, we measure how much carbon it takes to ship a Bota Bottle and Cup. We then offset those emissions by removing an equal amount of carbon from the atmosphere by adding trees in different regions.
FAQ
Referrals and Discounts
Do you have a referral program?
Yes! Here's how it works:
- 1. You tell your friends about Bota and gift them $10 off their first purchase
- 2. For each friend that makes a purchase, we send you $10 store credit.
We also have an Ambassador Program as well, which allows you to get affiliate opportunities, get featured, and be eligible for product hookups, please email us @ info@carrybota.com
How do I apply my discount code or gift card?
From your cart, click "Go to checkout." You will see a white rectangular box with the text "Gift card or discount code." Enter your code and click "Apply.".
My discount code doesn’t work!
It is possible that the code has expired, has already been used, or was entered incorrectly. If you are still having issues after a few attempts, please reach out to support@carrybota.com for support.
Can I use more than one discount?
Our platform only allows one code per transaction.
FAQ
Sustainable Bota
What is ReBota?
The ReBota program closes the loop between your Bota Bottle at the end of its life and the creation of a new Bota Bottle. We reclaim your old bottle to ensure that it is properly recycled. You can purchase ReBota for $10 and we will email you a shipping label to send your Bota Bottle to us. Once we receive it, we'll properly recycle the bottle and issue you $20 in-store credit to get a new Bota Bottle.
Who can participate in the ReBota program?
Anyone who has purchased a Bota Bottle are eligible to participate.
What can I send in for ReBota?
At this time, we can only accept the entire Bota Bottle. We cannot accept individual components, or accessories such as tote bags or brushes.
How many items can I send to ReBota?
Please send one Bota Bottle for each ReBota label you purchase.
What condition does my Bota bottle need to be in for the ReBota program?
Any condition is fine. In fact, the more beat up the better! You should get tons of use out of your Bota Bottle before you send it back.
How long does it take for my ReBota gift card to arrive?
Your card will be issued as soon as we receive your Bota Bottle for processing. You will receive your gift card to the email address you purchased ReBota with.
Does my ReBota gift card expire?
No, your gift card will not expire.